IT Support Engineer II

Thanks for your interest in joining the GroupOne team! We’re looking for people who love utilizing their IT skills to help and delight people. If that sounds like you, then read on for the details about this IT Support Engineer II position.

Here’s what an IT Support Engineer II does:

• Implements complex customer server and network projects
• Develops detailed work plans for partner/customer projects
• Provides advanced technical escalation support to team to resolve user PC, email, internet, and LAN access problems
• Resolves network performance issues by network monitoring and analysis, performance tuning, troubleshooting network problems and escalating to vendor.
• Advanced network routing, configuration and troubleshooting
• Prepares users and staff by designing and conducting training programs, providing references and support.
• Creates and manages MS365 Endpoint, Device, Application, and Compliance policies
• Performs advanced implementations of MS365 echo system (SharePoint, Teams, Exchange, etc)
• Creates and manages SSL certificates
• Manage User and Computer Objects in Azure AD

To be considered for the role of IT Support Engineer II, you’ll need a relevant college, trade-school, or certification program.

• 5-10yrs of experience in PC repair/support, System Engineering, IT Administration role or similar preferred in a professional or educational setting
• Any equivalent combination of education and experience
• Current Microsoft certification in server and/or MS 365 technologies required
• Other network infrastructure hardware and software certs preferred

Final details about the IT Support Engineer II role:

• Language & Writing Skills: You’ll need the ability to read, comprehend and prepare simple to complex instructions, correspondence, reports and memos.
• Mathematical Skills: Strong ability to compute, classify and record numerical data.
• Presenting Ability: Ability to effectively present information in one-on-one and small group situations to clients and other employees of the organization.
• Supervisory Duties: There are no supervision responsibilities with this position.
• Compensation: The compensation for this position is negotiable, and has typically been in the range of $38-$45/hr, and promotions typically occur after 2yrs+.
• Certificates, Licenses, Registrations: A valid driver’s license, proof of automobile insurance and current registration.
• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions