IT Support Specialist II

Thanks for your interest in joining the GroupOne team! We’re looking for people who love utilizing their IT skills to help and delight people. If that sounds like you, then read on for the details about this IT Support Specialist II position.

Here’s what an IT Support Specialist II does:

• Manages Users, Groups, Group Policies and Computer Objects and Organizational Units in AD and Azure AD
• Connects and verifies functionality of network infrastructure devices (e.g., Firewalls, Routers, Switches, Wireless Access Points)
• Uses and confirms functionality of management interfaces (IPMI, iLO, iDRAC)
• Performs basic rack-mounting device and cabling maintenance (pre-defined configuration)
• Makes use of common Ports and Protocols (e.g., DHCP, DNS, FTP, SMTP, HTTP(S))
• Performs basic DNS troubleshooting
• Creates and troubleshoots Groups, Teams, Sites, and Distribution Lists in MS 365
• Creates and troubleshoots shared, resource, and delegate mailboxes
• Creates and troubleshoots mail filtering policies
• Troubleshoots, manages, and configures File Sharing, NTFS Permissions, and Printer Sharing

To be considered for the role of IT Support Specialist II, a Bachelor or Associates degree in Business, Computer Science or Computer Information Systems is desired.

• 3-5yrs of experience in Customer Services, Technical Support, Sales Engineering or similar preferred
• Any equivalent combination of education and experience
• Entry level CompTIA Certifications preferred

Final details about the IT Support Specialist II role:

• Language & Writing Skills: You’ll need the ability to read, comprehend and prepare simple to complex instructions, correspondence, reports and memos.
• Mathematical Skills: Strong ability to compute, classify and record numerical data.
• Presenting Ability: Ability to effectively present information in one-on-one and small group situations to clients and other employees of the organization.
• Supervisory Duties: There are no supervision responsibilities with this position.
• Compensation: The compensation for this position is negotiable, and has typically been in the range of $26-$31/hr, and promotions typically occur after 2yrs+.
• Certificates, Licenses, Registrations: A valid driver’s license, proof of automobile insurance and current registration.
• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job