IT Support Engineer I
Thanks for your interest in joining the GroupOne team! We're looking for people who love utilizing their IT skills to help and delight people. If that sounds like you, then read on for details about the IT Support Engineer I position.
Here's what a Support Engineer I does:
• Configures and deploys servers, routers, switches, firewalls, and phones.
• Performs server maintenance and repairs including hardware diagnosis
• Provides technical escalation support to team to resolve user PC, email, internet, server, and LAN access problems
• Resolves network performance issues by troubleshooting network problems and escalating within team and/or to vendor.
• Configures and deploys MDM
• Configures remote access (Site-to-Site/Client-to-Site VPN, Remote Desktop connection/gateway)
• Troubleshoots HA and Disaster Recovery (LB, NIC Teaming, Clustering, UPS/PDU, Cold/Warm/Hot, State/Configuration Restore)
• Configures and troubleshoots Virtualization (Type I/II, ESXi, Hyper-V, KVM, Hybrid, AMD-V/Intel VT, Resource allocation, Clustering)
• Determines requirements, designs, and configures services (Web, Application, Directory, Database, File, Print, Messaging, Mail, RDS, Gateway, DHCP, DNS/WINS, NTP, Clustering, Load Balancing)
To be considered for the role of IT Support Engineer I, you'll need a relevant college, trade-school, or certification program.
• 4-6yrs of experience in PC repair/support, System Engineering, IT Administration role or similar preferred in a professional or educational setting
• Any equivalent combination of education and experience
• Current Microsoft certification in server and/or MS 365 technologies preferred
Final details about the IT Support Engineer I role:
• Language & Writing Skills: You'll need the ability to read, comprehend and prepare simple to complex instructions, correspondence, reports and memos.
• Mathematical Skills: Strong ability to compute, classify and record numerical data.
• Presentation Ability: Ability to effectively present information in one-on-one and small group situations to clients and other employees of the organization.
• Supervisory Duties: There are no supervision responsibilities with this position.
• Compensation: The compensation for this position is negotiable, and has typically been in the range of $32-$37/hr, and promotions typically occur after 6mo-2yrs.
• Certificates, Licenses, Registrations: A valid driver’s license, proof of automobile insurance and current registration.
• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently required to sit, bend, stoop, reach, and carry. The employee is frequently required to stand; walk and use hands. Specific vision abilities required by this job include close and distance vision.
• Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is in a climate controlled office with light to moderate background noise.