IT Support Specialist I
Thanks for your interest in joining the GroupOne team! We're looking for people who love utilizing their IT skills to help and delight people. If that sounds like you, then read on for the details about this IT Support Specialist I position.
Here's what an IT Support Specialist I does:
• Have a working experience with the modern Microsoft Windows operating systems, system clean-up, performance tuning, and malware/virus cleanup
• Have experience and understanding working with Windows networked computers, printers, scanners, and copiers at the workgroup level
• Have a foundational knowledge of TCP/IP protocol, Internetworking, File sharing, DNS, and Email
• Accurately troubleshoot and resolve laptop/desktop PC hardware issues
• Perform maintenance activities such as operating system and application software patching
• Set up new computers and user accounts
• Diagnose and resolve user software issues, printing, email, internet, wireless and local area network access problems
• Assist with Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook
• Troubleshoot various types of client specific software
• Troubleshoot low disk space issues
To be considered for the role of IT Support Specialist I, you'll need a high school diploma, some College or completion of Technical School preferred.
• At least 2yrs of experience in Customer Service, Technical Support or similar preferred
• Any equivalent combination of education and experience
• Entry level CompTIA Certifications preferred
Final details about the IT Support Specialist I role:
• Language & Writing Skills: You'll need the ability to read, comprehend and prepare simple to complex instructions, correspondence, reports and memos.
• Mathematical Skills: Strong ability to compute, classify and record numerical data.
• Presenting Ability: Ability to effectively present information in one-on-one and small group situations to clients and other employees of the organization.
• Supervisory Duties: There are no supervision responsibilities with this position.
• Compensation: The compensation for this position is negotiable, and has typically been in the range of $20-$25/hr, and promotions typically occur after 2yrs+.
• Certificates, Licenses, Registrations: A valid driver’s license, proof of automobile insurance and current registration.
• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently required to sit, bend, stoop, reach, and carry. The employee is frequently required to stand; walk and use hands. Specific vision abilities required by this job include close and distance vision.
• Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is in a climate controlled office with light to moderate background noise.