As healthcare organizations increasingly rely on digital tools, managing mobile technology has never been more critical. From accessing patient records to coordinating care across multiple locations, mobile devices are essential to delivering efficient, high-quality healthcare. However, without the proper management tools, these devices can quickly become a source of risk and inefficiency.
Meadowbrook Health's Struggles Before Intune
That was the situation facing Meadowbrook Health, a mid-sized healthcare provider with over 250 company-owned mobile devices distributed across clinics, administrative offices, and home health teams. With no mobile device management (MDM) solution, the organization struggled to maintain control, enforce security policies, and support its growing mobile workforce.
Manual Processes and Security Risks
Before implementing Microsoft Intune, Meadowbrook Health relied on manual processes to manage its mobile devices. IT staff had no centralized way to monitor device health, push updates, or ensure compliance with HIPAA and internal security standards. When a device was lost or stolen, sensitive data could not be remotely wiped. Onboarding new devices was inconsistent and time-consuming, often requiring hands-on setup by IT.
“We were flying blind,” said the organization’s IT Director. “We had no way to ensure that devices were secure or that staff were using them in compliance with our policies.”
Operational Bottlenecks Emerge
The lack of visibility and control not only posed a security risk, but it also created operational bottlenecks. Help desk tickets related to mobile devices were increasing, and IT staff were spending valuable time troubleshooting issues that could have been resolved remotely with the right tools
Partnering with GroupOne ITTo address these challenges, Meadowbrook Health partnered with GroupOne IT, a trusted managed services provider based in Folsom, California. Known for delivering tailored IT solutions with integrity and responsiveness, GroupOne IT specializes in managed IT services, cybersecurity, cloud infrastructure, compliance, and strategic IT consulting. Their team works with organizations across the U.S., offering industry-specific expertise and hands-on support to help businesses thrive in a digital-first world.
Deploying Microsoft Intune
GroupOne IT led the deployment of Microsoft Intune, a cloud-based MDM and mobile application management (MAM) platform that integrates seamlessly with Microsoft 365. The implementation began with a full audit of existing devices and user roles. The IT team then created tailored configuration profiles for different departments, ensuring that nurses, physicians, and administrative staff could access the apps and settings they needed, without unnecessary complexity or risk.
Centralized Management and Security Policies
With Intune, all 250+ devices were enrolled in a centralized management system. Compliance policies were established to enforce encryption, PIN requirements, and OS version standards. Only approved applications could be installed, and app-level policies protected sensitive data. IT gained the ability to remotely lock, wipe, or reset devices in the event of loss or theft. New devices could be shipped directly to employees and automatically configured upon login using zero-touch provisioning.
Results and Impact
The results were immediate and impactful. Within weeks, Meadowbrook Health saw a significant reduction in mobile-related support tickets. Onboarding became faster and more consistent, and the organization gained complete visibility into its mobile environment. Most importantly, the IT team could now ensure that every device met the organization’s security and compliance standards.
“Intune gave us the visibility and control we desperately needed,” said the IT Director. “We can now manage our entire mobile fleet from a single pane of glass, and we sleep better at night knowing our data is protected.”
Enhanced Integration with Microsoft 365
The integration with Microsoft 365 also meant that staff could continue using familiar tools like Outlook, Teams, and OneDrive—now with added layers of security and compliance.
Lessons for Other Healthcare Providers
Meadowbrook Health’s experience offers valuable lessons for other healthcare providers considering a move to modern MDM. Start by taking inventory of your devices and understanding how they’re used across the organization. Segment users by role to tailor policies and streamline workflows. Leverage automation to reduce manual setup and ensure consistency. Prioritize security, especially when handling sensitive patient data. Work with a trusted partner like GroupOne IT to guide your deployment and avoid common pitfalls.
Looking ahead: A Strategic Investment
As healthcare continues to evolve, so must the technology supporting it. For Meadowbrook Health, Microsoft Intune wasn’t just a tool—it was a strategic investment in operational efficiency, data security, and digital transformation.
If your organization is managing mobile devices manually or struggling with fragmented tools, now is the time to explore what Intune can do for you, with the right partner.
Wrap-up
GroupOne IT is committed to helping our clients stay ahead of the ever-evolving cybersecurity landscape. We specialize in providing Managed IT Services for small to medium sized businesses, helping them stay ahead of these challenges. Whether in a full capacity, or a co-managed relationship, we provide Cyber Security, IT Support, Cloud Services, Voice (VoIP), Consulting, Microsoft Dynamics Services, and more. Simply put, we keep your systems up, your data secure, and your business thriving. Contact me today to see the GroupOne IT difference!
Cary